Data Retention
How long we keep each kind of data, in one table. Where an exact timeline is contractual, it is written into your agreement and the data processing addendum; this page will not quietly promise a different number.
Kept while your account is active. At termination, returned to you and deleted on the timeline in your agreement.
CONFIRM: Craig to verify export-and-delete is executable end to end, and Josh to set the timeline (30 days proposed)
Kept while your account is active, exportable by you at any time. It is your record; if you leave, it leaves with you.
Kept while your account is active, then removed with the account.
CONFIRM: Craig to confirm what the platform actually removes today
Kept while the conversation is live. If nothing comes of it, deleted within 12 months of last contact.
CONFIRM: Josh to confirm the 12-month figure matches how the CRM is actually run
Retained in our business email like any company's correspondence.
Held by our hosting provider on their standard rolling window. We keep no separate copy.
CONFIRM: state Vercel's actual log retention window here rather than leaving it vague
The principle behind the table
Customer product data exists to run your account and for no other reason, so its lifetime is your account's lifetime plus the wind-down your agreement names. Nothing in this table is an archive we mine later: when a retention period ends, the data is gone, not repurposed.